Understand before changing
Gather context, reproduce the issue and separate symptom from cause.
Systems Administrator · IT Infrastructure and Operations
Understanding the whole system changes how you resolve every incident.
Martín Cantero Valencia, Spain
Profile
Infrastructure, people and operations share the same context.
My work connects the incident a person experiences with the infrastructure, identities and services behind it. I have progressed from N1/N2 support and monitoring into systems administration, high availability and responsibility for IT operations.
I do not stop at resolving an incident: I work to understand its cause, document it and improve the system so it is less likely to happen again.
How I work
Automate with control
Remove repetitive work without losing review, logging or recovery capability.
Document to operate better
Turn a one-off solution into knowledge that can be reused.